Rediem Portal
A customizable platform designed for brands that want to build authentic, lasting relationships with their audience, and for members seeking personalized experiences, genuine connection, and alignment with shared values through meaningful, purpose-driven action.
TEAM
Sarah Ganzenmuller, Chief Executive Officer
Regan Plekenpol, Chief Ideator
Carly Grand, Customer Success Lead
DURATION
3 Months
PROFILE SEQUENCES
Profile sequences are guided sets of questions that customers complete during their initial interaction with the brand. These sequences are designed to gather key information such as preferences, goals, behaviors, or demographics, which help tailor the brand experience to each individual.
By capturing this data early, brands can deliver more relevant content, product recommendations, and experiences throughout the customer journey. Experience personalization was a common priority across our clients. These personalized flows help increase engagement and build stronger customer relationships over time.
OMNICHANNEL EXPERIENCE
Rediem empowers brands to create experiences that feel personal and meaningful, whether open to all or just a few. One of the key goals was to help brands increase the perceived value of their products by building stronger emotional connections.
Now, every purchase can unlock something more. Shopping in-store is no longer the end of the journey. It becomes the beginning of an ongoing relationship that extends beyond the transaction, inviting customers into a broader world of brand experiences and community.
COMMUNITY
Community spaces enable real dialogue. Customers can ask questions and share feedback and when brands respond openly and promptly, it shows they’re listening. This helps customers feel valued and heard, not just sold to.
As each individual has their own unique way of interacting with the brand, members can join and be segmented to a variety of interest groups. Whether it’s tailored product recommendations, events, or discussions, segmentation helps ensure that what shows up feels personal and timely—not generic.
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Andre Sastropranoto
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